Shipping policy

Last updated: 15 July 2026

At Ecohub NZ, we pack and ship every order with care — using eco-friendly materials and trusted delivery partners to ensure your items arrive safely and in perfect condition anywhere in New Zealand.

Processing Times

  • Orders are usually processed within 1 to 2 working days of payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak or sale periods, processing may take slightly longer, but we'll always do our best to dispatch your order promptly from our Auckland warehouse.

Shipping Rates

We offer a flat shipping rate of $10 NZ wide (with absolutely no rural delivery surcharges!), and completely free shipping on any order of $68 or more (launch-only offer, ends 10 August 2026).

Delivery Time After Dispatch

Once dispatched, standard delivery times are generally 1 to 2 working days for the North Island, and 2 to 4 working days for the South Island. Please allow an additional 2 to 3 working days if you are sending to a rural address.

Delivery Partner

All orders are delivered using our trusted regional courier networks to ensure an efficient service. We use NZ Post for deliveries within the North Island and New Zealand Couriers for deliveries to the South Island.

Please note that we are unable to deliver to PO Boxes or Private Bags; please provide a physical residential or business address at checkout.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please contact us at contact@theecohub.nz within 7 days of the estimated delivery date. We will work with our courier partners to resolve the issue.

For full details on what information to provide if an item arrives damaged, please refer to our Return and Refund Policy.

Address Details

To ensure your order arrives safely and without delay, please double-check your shipping details at checkout. We are unfortunately unable to cover losses or delays caused by incorrect or incomplete delivery addresses.

If a package is returned to us and needs to be re-sent, the actual return and re-delivery costs incurred (including any courier or 3PL handling fees) will be charged to the customer before the item is dispatched again.

International Shipping

We currently ship within New Zealand only. Sustainable international options are being explored for future availability.

Need Help?

For any shipping-related questions, contact us at contact@theecohub.nz.
We're always happy to help.